Last updated: April 17, 2026

    Refund & Cancellation

    Our policy on cancelling, refunds, and billing disputes.

    1. Subscription Cancellations

    You may cancel your SurveyKar subscription at any time from the Billing section of your account settings. Cancellation takes effect at the end of the current billing period; you continue to have access to your paid plan until that date.

    2. Refund Eligibility

    SurveyKar offers a 7-day refund window on first-time monthly subscriptions and a 14-day refund window on first-time annual subscriptions, provided you have used less than 25% of the plan’s included quota (AI generations, responses, etc.).

    Renewals (monthly or annual) are non-refundable. Please cancel before the renewal date to avoid being charged.

    3. How to Request a Refund

    Email support@surveykar.com from your registered email address with your invoice/payment ID and the reason for the refund. We respond within 2 business days and process approved refunds within 5–7 business days back to the original payment method via Razorpay.

    4. Non-Refundable Items

    • Renewal charges (monthly or annual)
    • Add-on purchases consumed (e.g., extra AI credits already used)
    • Enterprise plans with signed annual agreements
    • Accounts terminated for violation of our Terms of Service

    5. Failed or Duplicate Payments

    If you were charged twice for the same subscription or a payment was processed for a service not delivered, contact us immediately. We will issue a full refund of the duplicate/failed transaction within 5–7 business days.

    6. Chargebacks

    Please contact us before initiating a chargeback through your bank or card issuer — we are almost always able to resolve disputes faster directly. Accounts with chargebacks may be suspended pending investigation.

    7. Contact

    For any billing or refund question, reach us at support@surveykar.com or via our contact page.