Tickets & Assets
A lightweight helpdesk that plugs into the same alerts your surveys generate. Track support tickets through a full lifecycle, manage an asset inventory with QR codes, and log calls — with tickets that can open automatically from a bad survey response.
Ticket Queue with Priorities
Track tickets through Open → In Progress → Waiting → Resolved → Closed, with priority levels from Low to Urgent.
Why it matters: A real queue your team can triage, not a spreadsheet.
Time-to-First-Response & Resolution
The Metrics tab computes average and median first-response and resolution time over 7/30/90-day windows.
Why it matters: See if your team is actually hitting response targets.
Auto-Created from Survey Alerts
A ticket can open automatically when a survey response matches an alert rule — e.g. a detractor NPS score.
Why it matters: Bad feedback becomes a tracked ticket instead of a missed email.
Asset Inventory with QR Codes
Track assets by tag, serial number, location, and custodian, with purchase and warranty dates — and print a QR code per asset.
Why it matters: Scan an asset on-site to pull up its full history instantly.
Click-to-Call Telephony
Connect a Twilio number to place and log calls straight from a ticket, with optional call recording.
Why it matters: Every support call tied to its ticket automatically, no manual note-taking.
Comment Threads & Timeline
Every ticket has a full activity timeline and threaded comments for internal or requester-facing notes.
Why it matters: Full context for whoever picks up the ticket next.
Ticket-Aware Automations
"Ticket created" is a first-class trigger, so the same Automations flows that fire on surveys and bookings can fire on tickets.
Why it matters: Route, notify, or escalate tickets without a human watching the queue.
Tickets & Assets FAQ
Ready to try Tickets & Assets?
Start free — tickets & assets and every other SurveyKar service are part of the same account.