WhatsApp CRM
A dedicated WhatsApp inbox and campaign tool on the official Meta Cloud API. Connect your own WhatsApp Business number, manage approved templates, run survey campaigns to contact lists, and reply to inbound messages from a real two-way inbox.
Meta WhatsApp Cloud API Connection
Connect your own WhatsApp Business phone number via the official Meta Cloud API, with guided webhook setup.
Why it matters: Send and receive WhatsApp messages without a third-party bridge.
Approved Template Management
Submit, track approval status, and attach media to the WhatsApp message templates required for business-initiated chats.
Why it matters: Stay compliant with WhatsApp's opt-in messaging rules.
Survey Campaigns to Contact Lists
Send a survey to a contact list over WhatsApp using an approved opening template, with scheduled reminders.
Why it matters: Higher response rates than email for mobile-first audiences.
Invalid Recipient Reports
Before sending, see which numbers in a list would fail — bad format, unsubscribed, blocked — with the reason for each.
Why it matters: Catch a bad contact list before burning your message quota.
Two-Way Conversation Inbox
Reply to inbound WhatsApp replies directly from a conversations tab — a real inbox, not just outbound blasts.
Why it matters: Close the loop with respondents who reply instead of losing the message.
Quick Send with Test Mode
Fire a one-off survey invite to a handful of phone numbers, with a test-mode toggle before a real campaign.
Why it matters: Sanity-check a template and flow before sending to your full list.
WhatsApp Analytics
Track delivery, read, and response rates for templates and campaigns.
Why it matters: See what's landing and what's getting ignored.
Automation Action: Send WhatsApp
Use "Send WhatsApp" as an action step in any Automations flow, triggered by survey, ticket, or booking events.
Why it matters: Notify customers on the channel they actually read, automatically.
WhatsApp CRM FAQ
Ready to try WhatsApp CRM?
Start free — whatsapp crm and every other SurveyKar service are part of the same account.