Gym & Fitness Member Feedback Survey Template
A member check-in covering equipment, staff, classes, and whether the membership still feels worth it.
Free to preview — no account needed. Using it creates your own editable copy.
Try the template
These are the real questions. Nothing you answer here is saved or submitted.
Was the equipment you needed available when you wanted it?*
About this template
A gym member feedback survey shows you why members stay, and what quietly pushes them towards cancelling: crowded peak hours, equipment out of order, class times that do not fit, or a membership that no longer feels worth the price. This template is a fuller member check-in than a single satisfaction question, covering facilities, staff, classes and value, with an NPS question to track loyalty over time.
Customer feedback templates cover the whole relationship: the first purchase, the support ticket, the renewal, and the cancellation. Most pair one scored question (CSAT, NPS or CES) with one open question, because the score tells you what changed and the open answer tells you why. Send them close to the moment being measured — feedback collected a week later measures memory, not experience. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Gyms, fitness studios, CrossFit boxes, yoga and dance studios and sports clubs that run memberships or class packs.
- When to use it
- Run it every quarter with active members, or send it a few weeks before a membership renewal so you can fix problems while there is still time.
What this template helps you measure
- Cleanliness and safety
- Facilities and amenities
- Teaching and learning quality
- Overall satisfaction
- Likelihood to recommend
- Reasons for leaving
Every question in this template
8 questions, with what each one is doing there. Change or remove any of them after you make your copy.
Was the equipment you needed available when you wanted it?*
Yes / NoWhy this matters: Two answers means two segments, and segments are what make the rest of the report readable.
How would you rate the cleanliness of the gym floor and equipment?*
Star ratingWhy this matters: Scoring cleanliness and safety standards separately stops one weak area from being averaged away inside a single overall rating.
Did a staff member check in on you at any point during your workout?
Yes / NoWhy this matters: Forces a decision about facilities and the stay itself rather than a comfortable middle option, which is the point of asking it this way.
How would you rate the group fitness classes you've attended?
Star ratingWhy this matters: Turns an impression of teaching and learning quality into a score, which is what lets you tell a genuine dip apart from a bad week of memories.
Are class timings convenient for your schedule?
Yes / NoWhy this matters: A clean yes or no on teaching and learning quality. Nothing to interpret, and it doubles as a filter you can split every other answer by.
How satisfied are you with the value for what you're paying?*
Star ratingWhy this matters: A scale answer about overall satisfaction takes a second to give, which is most of why respondents reach the end of this template at all.
On a scale of 0–10, how likely are you to recommend this gym to a friend?*
Net Promoter ScoreWhy this matters: Net Promoter Score splits respondents into promoters, passives and detractors, so you see loyalty move rather than a satisfaction average that never does.
Has anything made you consider pausing or cancelling your membership?
Long textWhy this matters: Unprompted wording surfaces problems you did not think to ask about — the ones no fixed-option question in this template would have caught.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Gym & Fitness Member Feedback Survey, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
Related templates
All Customer Feedback templatesCustomer Feedback Form Template
Capture detailed customer feedback on your products and services.
Customer Satisfaction Survey Template
Measure overall satisfaction with your product or service.
Voice of Customer Survey Template
Understand expectations, pain points, and the moments that matter.
Support Satisfaction Survey Template
Measure CSAT after every support interaction.
Customer Effort Score (CES) Template
Measure how easy it was for customers to get what they needed.
NPS Survey Template
Net Promoter Score — measure customer loyalty in 2 questions.
Measure it
Ready to create your survey?
Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.