Salon & Spa Feedback Survey Template
A short post-visit check-in for salons and spas — booking, the service itself, and whether the result matched what was discussed.
Free to preview — no account needed. Using it creates your own editable copy.
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These are the real questions. Nothing you answer here is saved or submitted.
How easy was it to book your appointment?*
About this template
A salon feedback survey tells you how a visit actually felt from the chair: whether booking was easy, whether the client was seen on time, whether the stylist or therapist listened before starting, and whether the result matched what was discussed. Those are the moments that decide whether a client rebooks, and they rarely show up in a star rating alone. This template keeps it to eight quick questions, mostly taps, with one open question at the end for anything specific.
Customer feedback templates cover the whole relationship: the first purchase, the support ticket, the renewal, and the cancellation. Most pair one scored question (CSAT, NPS or CES) with one open question, because the score tells you what changed and the open answer tells you why. Send them close to the moment being measured — feedback collected a week later measures memory, not experience. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Hair salons, beauty parlours, spas, nail studios, barbershops and other personal-care businesses that want honest feedback after each appointment.
- When to use it
- Send it within an hour or two of an appointment ending, by WhatsApp or email, or put the QR code at the front desk so clients can answer while they pay.
What this template helps you measure
- Ease of the experience
- Speed and waiting times
- Overall satisfaction
- Likelihood to recommend
- Ideas for improvement
Every question in this template
8 questions, with what each one is doing there. Change or remove any of them after you make your copy.
How easy was it to book your appointment?*
Star ratingWhy this matters: Gives you a baseline for how much effort the experience took — the number that makes the next round of answers mean something.
How long did you wait past your appointment time before being seen?*
Single choice- No wait, seen on time
- Under 10 minutes
- 10–20 minutes
- Over 20 minutes
Why this matters: Worth reviewing the options here against your own situation — a list that misses the real answer quietly pushes people into "other".
How would you rate your stylist or therapist today?*
Star ratingWhy this matters: A scored answer is the part of this template you can chart — the open questions explain the movement, this one detects it.
Did your stylist/therapist listen to what you asked for before starting?*
Yes / NoWhy this matters: Two answers means two segments, and segments are what make the rest of the report readable.
Was the final result close to what you discussed beforehand?*
Yes / NoWhy this matters: A clean yes or no — nothing to interpret, and it doubles as a filter you can split every other answer by.
Overall, how satisfied are you with today's visit?*
Star ratingWhy this matters: A scale answer about overall satisfaction takes a second to give, which is most of why respondents reach the end of this template at all.
On a scale of 0–10, how likely are you to recommend us to a friend or family member?*
Net Promoter ScoreWhy this matters: Net Promoter Score splits respondents into promoters, passives and detractors, so you see loyalty move rather than a satisfaction average that never does.
Anything we could've done better today?
Long textWhy this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Salon & Spa Feedback Survey, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
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Customer Effort Score (CES) Template
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NPS Survey Template
Net Promoter Score — measure customer loyalty in 2 questions.
Measure it
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