Restaurant
    Survey

    Food Delivery Experience

    Capture feedback on packaging, temperature, and delivery time.

    5 questions~3 min

    Free to preview — no account needed. Using it creates your own editable copy.

    Try the template

    These are the real questions. Nothing you answer here is saved or submitted.

    Question 1 of 50%

    How was the delivery time?*

    About this template

    Food Delivery Experience is a ready-to-use survey template with 5 questions that takes about 3 minutes to answer. Capture feedback on packaging, temperature, and delivery time.

    Restaurant templates cover dine-in, delivery, menu testing and food-safety checks. The highest response rates come from a QR code on the bill or table tent, answered before the guest leaves — which is why these templates stay under five questions. Ask about food and service separately; a single overall score hides which one caused the problem. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

    Who should use it
    Restaurant, cafe, cloud-kitchen and catering operators.
    When to use it
    At the table via a QR code on the bill, or in the message that confirms a delivery.

    What this template helps you measure

    • Delivery experience
    • Food and menu quality
    • Product and feature feedback
    • Support and issue resolution

    Every question in this template

    5 questions, with what each one is doing there. Change or remove any of them after you make your copy.

    1. How was the delivery time?*

      Star rating

      Why this matters: Scoring delivery experience separately stops one weak area from being averaged away inside a single overall rating.

    2. Food temperature on arrival*

      Star rating

      Why this matters: A scale answer about food and menu quality takes a second to give, which is most of why respondents reach the end of this template at all.

    3. Packaging quality*

      Star rating

      Why this matters: Turns an impression of the product itself into a score, which is what lets you tell a genuine dip apart from a bad week of memories.

    4. Order via*

      Single choice
      • Website
      • App
      • Phone
      • Third-party

      Why this matters: Check the options against your own situation before you send it: a list missing the real answer pushes people into whichever one is closest.

    5. Any issues?

      Long text

      Why this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.

    How to use this template

    1. 1

      Start with the template

      Click "Use this template" and SurveyKar creates your own copy of Food Delivery Experience, with every question already in place. The original template stays untouched.

    2. 2

      Customise the questions

      Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.

    3. 3

      Add your branding

      Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.

    4. 4

      Share it

      Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.

    5. 5

      Read the responses

      Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

    What you can customise

    Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

    Questions and wording

    Edit, reorder, delete or add questions. Nothing in the template is locked.

    Question types

    Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

    Logo and brand colours

    Apply your logo, primary colour, fonts and background image to the respondent page.

    Conditional logic

    Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

    Thank-you page

    Write your own closing message, or redirect respondents to a URL of your choice after submitting.

    Sharing and distribution

    Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

    Frequently asked questions

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