Government
    Survey

    E-Governance Portal Feedback

    Feedback on your online citizen portal: ease of use, payment flow, and support.

    5 questions~2 min

    Free to preview — no account needed. Using it creates your own editable copy.

    Try the template

    These are the real questions. Nothing you answer here is saved or submitted.

    Question 1 of 50%

    Which online service did you use?*

    About this template

    E-Governance Portal Feedback is a ready-to-use survey template with 5 questions that takes about 2 minutes to answer. Feedback on your online citizen portal: ease of use, payment flow, and support.

    Government templates cover citizen service quality, public infrastructure, municipal services and e-governance portals. Public-sector surveys reach the widest possible audience, so plain wording matters more here than anywhere else: write questions that make sense read aloud, and avoid departmental jargon the respondent has no reason to know. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

    Who should use it
    Municipal bodies, government departments and public service delivery teams.
    When to use it
    After a citizen interaction, and periodically for infrastructure and area-level feedback.

    What this template helps you measure

    • Digital experience
    • Ease of the experience
    • Support and issue resolution
    • Ideas for improvement

    Every question in this template

    5 questions, with what each one is doing there. Change or remove any of them after you make your copy.

    1. Which online service did you use?*

      Single choice
      • Bill or tax payment
      • Certificate application
      • Complaint registration
      • Status tracking
      • Other

      Why this matters: Makes the digital experience countable: you get a ranked list you can act on rather than a pile of sentences to read.

    2. How easy was it to complete your task on the portal?*

      Star rating

      Why this matters: A scale answer about how much effort the experience took takes a second to give, which is most of why respondents reach the end of this template at all.

    3. Were you able to complete the task without visiting an office?*

      Yes / No

      Why this matters: Forces a decision rather than a comfortable middle option, which is the point of asking it this way.

    4. Did you face any technical issues?

      Single choice
      • Website was slow or down
      • Payment failed
      • OTP / login problems
      • Confusing forms
      • No issues

      Why this matters: Worth reviewing the options here against your own situation — a list that misses the real answer quietly pushes people into "other".

    5. How can we improve the online portal?

      Long text

      Why this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.

    How to use this template

    1. 1

      Start with the template

      Click "Use this template" and SurveyKar creates your own copy of E-Governance Portal Feedback, with every question already in place. The original template stays untouched.

    2. 2

      Customise the questions

      Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.

    3. 3

      Add your branding

      Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.

    4. 4

      Share it

      Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.

    5. 5

      Read the responses

      Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

    What you can customise

    Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

    Questions and wording

    Edit, reorder, delete or add questions. Nothing in the template is locked.

    Question types

    Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

    Logo and brand colours

    Apply your logo, primary colour, fonts and background image to the respondent page.

    Conditional logic

    Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

    Thank-you page

    Write your own closing message, or redirect respondents to a URL of your choice after submitting.

    Sharing and distribution

    Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

    Frequently asked questions

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