E-commerce
    Survey

    Cart Abandonment Survey

    Find out why shoppers don't complete checkout.

    3 questions~2 min

    Free to preview — no account needed. Using it creates your own editable copy.

    Try the template

    These are the real questions. Nothing you answer here is saved or submitted.

    Question 1 of 30%

    Why didn't you complete the purchase?*

    About this template

    Cart Abandonment Survey is a ready-to-use survey template with 3 questions that takes about 2 minutes to answer. Find out why shoppers don't complete checkout.

    E-commerce templates cover the checkout funnel and everything after it: post-purchase satisfaction, delivery experience, product reviews, returns, and why a cart was abandoned. Trigger them from an order status rather than a schedule, so the question always matches the stage the customer is actually at. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

    Who should use it
    Online stores, D2C brands and marketplace sellers.
    When to use it
    Triggered by order status — delivery confirmed, return requested, cart abandoned.

    What this template helps you measure

    • Respondent email address
    • Preferences across a fixed set of options
    • Open-ended feedback in respondents’ own words
    • Contact details for follow-up

    Every question in this template

    3 questions, with what each one is doing there. Change or remove any of them after you make your copy.

    1. Why didn't you complete the purchase?*

      Single choice
      • Shipping too expensive
      • Just browsing
      • Found cheaper elsewhere
      • Payment issue
      • Other

      Why this matters: Fixed options keep answers comparable, so one reason can clearly out-rank the others instead of arriving as fifty different phrasings of the same thing.

    2. What would convince you to buy?

      Long text

      Why this matters: Unprompted wording surfaces problems you did not think to ask about — the ones no fixed-option question in this template would have caught.

    3. Your email

      Email

      Why this matters: An email address is what turns a response into someone you can reply to — a confirmation, a follow-up, or the outcome once you have one.

    How to use this template

    1. 1

      Start with the template

      Click "Use this template" and SurveyKar creates your own copy of Cart Abandonment Survey, with every question already in place. The original template stays untouched.

    2. 2

      Customise the questions

      Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.

    3. 3

      Add your branding

      Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.

    4. 4

      Share it

      Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.

    5. 5

      Read the responses

      Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

    What you can customise

    Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

    Questions and wording

    Edit, reorder, delete or add questions. Nothing in the template is locked.

    Question types

    Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

    Logo and brand colours

    Apply your logo, primary colour, fonts and background image to the respondent page.

    Conditional logic

    Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

    Thank-you page

    Write your own closing message, or redirect respondents to a URL of your choice after submitting.

    Sharing and distribution

    Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

    Frequently asked questions

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    Ready to create your survey?

    Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.

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