E-commerce Post-Purchase Survey
Standard CSAT and product fit survey after checkout.
Free to preview — no account needed. Using it creates your own editable copy.
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These are the real questions. Nothing you answer here is saved or submitted.
Rate your shopping experience*
About this template
E-commerce Post-Purchase Survey is a ready-to-use survey template with 5 questions that takes about 3 minutes to answer. Standard CSAT and product fit survey after checkout.
E-commerce templates cover the checkout funnel and everything after it: post-purchase satisfaction, delivery experience, product reviews, returns, and why a cart was abandoned. Trigger them from an order status rather than a schedule, so the question always matches the stage the customer is actually at. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Online stores, D2C brands and marketplace sellers.
- When to use it
- Triggered by order status — delivery confirmed, return requested, cart abandoned.
What this template helps you measure
- Product and feature feedback
- Delivery experience
- Likelihood to recommend
- Ideas for improvement
Every question in this template
5 questions, with what each one is doing there. Change or remove any of them after you make your copy.
Rate your shopping experience*
Star ratingWhy this matters: Quick to answer and quick to read: the kind of question that keeps a response rate healthy.
Was the product as described?*
Star ratingWhy this matters: Puts a number on the product itself, so you can trend it across weeks, locations or teams instead of arguing from the loudest anecdote.
How long did delivery take?*
Single choice- 1-2 days
- 3-5 days
- Over a week
Why this matters: Fixed options keep answers about delivery experience comparable, so one reason can clearly out-rank the others instead of arriving as fifty different phrasings.
How likely are you to recommend us?*
Net Promoter ScoreWhy this matters: Net Promoter Score splits respondents into promoters, passives and detractors, so you see loyalty move rather than a satisfaction average that never does.
Anything we could do better?
Long textWhy this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of E-commerce Post-Purchase Survey, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
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Returns Feedback Survey
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Customer Feedback Form
Capture detailed customer feedback on your products and services.
Ready to create your survey?
Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.