Returns Feedback Survey
Understand what's driving returns and refunds.
Free to preview — no account needed. Using it creates your own editable copy.
Try the template
These are the real questions. Nothing you answer here is saved or submitted.
Why are you returning?*
About this template
Returns Feedback Survey is a ready-to-use survey template with 3 questions that takes about 2 minutes to answer. Understand what's driving returns and refunds.
E-commerce templates cover the checkout funnel and everything after it: post-purchase satisfaction, delivery experience, product reviews, returns, and why a cart was abandoned. Trigger them from an order status rather than a schedule, so the question always matches the stage the customer is actually at. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Online stores, D2C brands and marketplace sellers.
- When to use it
- Triggered by order status — delivery confirmed, return requested, cart abandoned.
What this template helps you measure
- Loyalty and repeat intent
- Support and issue resolution
- Preferences across a fixed set of options
- Scored ratings you can trend over time
- Open-ended feedback in respondents’ own words
Every question in this template
3 questions, with what each one is doing there. Change or remove any of them after you make your copy.
Why are you returning?*
Single choice- Wrong size
- Damaged
- Not as described
- Changed my mind
- Other
Why this matters: One choice about intent to come back forces a priority, which is more useful than letting everyone pick everything.
Rate the return process*
Star ratingWhy this matters: Puts a number on intent to come back, so you can trend it across weeks, locations or teams instead of arguing from the loudest anecdote.
Any issues with packaging?
Long textWhy this matters: Unprompted wording surfaces problems you did not think to ask about — the ones no fixed-option question in this template would have caught.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Returns Feedback Survey, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
Related templates
All E-commerce templatesProduct Review Form
Detailed product review with star rating.
Loyalty Program Feedback
Improve rewards programs with member input.
Website UX Survey
On-site UX feedback for e-commerce websites.
Cart Abandonment Survey
Find out why shoppers don't complete checkout.
E-commerce Post-Purchase Survey
Standard CSAT and product fit survey after checkout.
Customer Feedback Form
Capture detailed customer feedback on your products and services.
Ready to create your survey?
Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.