Check-out Survey
Capture quick feedback as guests depart.
Free to preview — no account needed. Using it creates your own editable copy.
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These are the real questions. Nothing you answer here is saved or submitted.
How was check-in?*
About this template
Check-out Survey is a ready-to-use survey template with 4 questions that takes about 3 minutes to answer. Capture quick feedback as guests depart.
Hotel templates cover the guest stay, amenities, staff performance, resorts and banquet events. Post-checkout is the natural send moment — the guest has the whole stay in view and is no longer worried about awkwardness with the staff on duty. Ask about rooms, staff and facilities as separate questions so a single weak area does not drag down the whole score. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Hotels, resorts, homestays and banquet or events teams.
- When to use it
- At check-out, or in the follow-up email a day after the guest leaves.
What this template helps you measure
- Facilities and amenities
- Scored ratings you can trend over time
- Preferences across a fixed set of options
- Open-ended feedback in respondents’ own words
Every question in this template
4 questions, with what each one is doing there. Change or remove any of them after you make your copy.
How was check-in?*
Star ratingWhy this matters: Turns an impression of facilities and the stay itself into a score, which is what lets you tell a genuine dip apart from a bad week of memories.
How was check-out?*
Star ratingWhy this matters: Scoring facilities and the stay itself separately stops one weak area from being averaged away inside a single overall rating.
Anything missing in the room?*
Single choice- No
- Toiletries
- Towels
- Other
Why this matters: Worth reviewing the options here against your own situation — a list that misses the real answer quietly pushes people into "other".
Comments
Long textWhy this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Check-out Survey, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
Related templates
All Hotel templatesBanquet & Event Feedback
Capture feedback from event organizers and guests.
Resort Experience Survey
For resorts with activities, dining, and excursions.
Hotel Staff Feedback
Gather feedback specific to your hospitality team.
Hotel Amenities Survey
Pool, gym, spa, restaurant — get amenity-level ratings.
Hotel Guest Feedback
Standard post-stay satisfaction survey for hotels.
Customer Effort Score (CES)
Measure how easy it was for customers to get what they needed.
Measure it
Ready to create your survey?
Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.