Hotel
    Survey
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    Hotel Guest Feedback

    Standard post-stay satisfaction survey for hotels.

    6 questions~4 min

    Free to preview — no account needed. Using it creates your own editable copy.

    Try the template

    These are the real questions. Nothing you answer here is saved or submitted.

    Question 1 of 60%

    Overall stay rating*

    About this template

    Hotel Guest Feedback is a ready-to-use survey template with 6 questions that takes about 4 minutes to answer. Standard post-stay satisfaction survey for hotels.

    Hotel templates cover the guest stay, amenities, staff performance, resorts and banquet events. Post-checkout is the natural send moment — the guest has the whole stay in view and is no longer worried about awkwardness with the staff on duty. Ask about rooms, staff and facilities as separate questions so a single weak area does not drag down the whole score. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

    Who should use it
    Hotels, resorts, homestays and banquet or events teams.
    When to use it
    At check-out, or in the follow-up email a day after the guest leaves.

    What this template helps you measure

    • Facilities and amenities
    • Price and value perception
    • Likelihood to recommend

    Every question in this template

    6 questions, with what each one is doing there. Change or remove any of them after you make your copy.

    1. Overall stay rating*

      Star rating

      Why this matters: Turns an impression of facilities and the stay itself into a score, which is what lets you tell a genuine dip apart from a bad week of memories.

    2. Cleanliness of room*

      Star rating

      Why this matters: Scoring facilities and the stay itself separately stops one weak area from being averaged away inside a single overall rating.

    3. Front desk service*

      Star rating

      Why this matters: A scored answer is the part of this template you can chart — the open questions explain the movement, this one detects it.

    4. Value for money*

      Star rating

      Why this matters: Scoring price and perceived value separately stops one weak area from being averaged away inside a single overall rating.

    5. How likely are you to recommend us?*

      Net Promoter Score

      Why this matters: The recommendation question is the one most teams already benchmark, which makes this the number you can compare against a target instead of only against last month.

    6. Memorable moments?

      Long text

      Why this matters: The scored questions tell you something moved; this is the one that tells you what to do about it.

    How to use this template

    1. 1

      Start with the template

      Click "Use this template" and SurveyKar creates your own copy of Hotel Guest Feedback, with every question already in place. The original template stays untouched.

    2. 2

      Customise the questions

      Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.

    3. 3

      Add your branding

      Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.

    4. 4

      Share it

      Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.

    5. 5

      Read the responses

      Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

    What you can customise

    Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

    Questions and wording

    Edit, reorder, delete or add questions. Nothing in the template is locked.

    Question types

    Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

    Logo and brand colours

    Apply your logo, primary colour, fonts and background image to the respondent page.

    Conditional logic

    Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

    Thank-you page

    Write your own closing message, or redirect respondents to a URL of your choice after submitting.

    Sharing and distribution

    Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

    Frequently asked questions

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    Ready to create your survey?

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