Hotel
    Survey

    Hotel Staff Feedback

    Gather feedback specific to your hospitality team.

    4 questions~3 min

    Free to preview — no account needed. Using it creates your own editable copy.

    Try the template

    These are the real questions. Nothing you answer here is saved or submitted.

    Question 1 of 40%

    Friendliness*

    About this template

    Hotel Staff Feedback is a ready-to-use survey template with 4 questions that takes about 3 minutes to answer. Gather feedback specific to your hospitality team.

    Hotel templates cover the guest stay, amenities, staff performance, resorts and banquet events. Post-checkout is the natural send moment — the guest has the whole stay in view and is no longer worried about awkwardness with the staff on duty. Ask about rooms, staff and facilities as separate questions so a single weak area does not drag down the whole score. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

    Who should use it
    Hotels, resorts, homestays and banquet or events teams.
    When to use it
    At check-out, or in the follow-up email a day after the guest leaves.

    What this template helps you measure

    • Staff performance
    • Scored ratings you can trend over time
    • Where opinion clusters, and how far it spreads
    • Change over time, once you send it twice

    Every question in this template

    4 questions, with what each one is doing there. Change or remove any of them after you make your copy.

    1. Friendliness*

      Star rating

      Why this matters: Quick to answer and quick to read: the kind of question that keeps a response rate healthy.

    2. Responsiveness*

      Star rating

      Why this matters: Turns a subjective impression into a score you can trend over time and compare across teams or locations.

    3. Professionalism*

      Star rating

      Why this matters: A scored answer is the part of this template you can chart — the open questions explain the movement, this one detects it.

    4. Staff member to recognize

      Short text

      Why this matters: Left open rather than turned into a dropdown, because the range of real answers about how your people performed is wider than any list you would write.

    How to use this template

    1. 1

      Start with the template

      Click "Use this template" and SurveyKar creates your own copy of Hotel Staff Feedback, with every question already in place. The original template stays untouched.

    2. 2

      Customise the questions

      Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.

    3. 3

      Add your branding

      Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.

    4. 4

      Share it

      Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.

    5. 5

      Read the responses

      Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

    What you can customise

    Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

    Questions and wording

    Edit, reorder, delete or add questions. Nothing in the template is locked.

    Question types

    Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

    Logo and brand colours

    Apply your logo, primary colour, fonts and background image to the respondent page.

    Conditional logic

    Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

    Thank-you page

    Write your own closing message, or redirect respondents to a URL of your choice after submitting.

    Sharing and distribution

    Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

    Frequently asked questions

    Related templates

    All Hotel templates
    Hotel

    Banquet & Event Feedback

    Capture feedback from event organizers and guests.

    5 q~3mSurveyDetails
    Hotel

    Resort Experience Survey

    For resorts with activities, dining, and excursions.

    5 q~3mSurveyDetails
    Hotel

    Hotel Amenities Survey

    Pool, gym, spa, restaurant — get amenity-level ratings.

    5 q~3mSurveyDetails
    Hotel

    Check-out Survey

    Capture quick feedback as guests depart.

    4 q~3mSurveyDetails
    Popular
    Hotel

    Hotel Guest Feedback

    Standard post-stay satisfaction survey for hotels.

    6 q~4mSurveyDetails
    Popular
    Customer Feedback

    Customer Feedback Form

    Capture detailed customer feedback on your products and services.

    6 q~4mSurveyDetails

    Ready to create your survey?

    Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.

    Browse all templates