AI Chatbots

What it does

A chatbot answers questions on your website using a knowledge base you provide, and can capture leads from the conversation.

Build one

1. Go to Collect → Chatbots and create one.
2. Build its knowledge base — add content directly, or point it at pages to ingest.
3. Set its tone and the greeting it opens with.
4. Configure lead capture, if you want it to collect contact details.
5. Publish, and copy the embed snippet onto your site.

Getting good answers

The bot answers from what you gave it and nothing else. Quality of answers is entirely a function of quality of knowledge base:

• Include the questions people actually ask, in the words they use.
• Keep it current. An outdated price in the knowledge base becomes an outdated price quoted to a customer.
• Test with real questions, including awkward ones, before publishing.

Availability

Chatbots are an add-on module. If the entry is missing from your sidebar, it is not enabled on your plan.

Tip — Give the bot an honest fallback for questions it cannot answer, pointing at a human. A bot that guesses is worse than one that hands over.