Review Management

What it does

Review management sends a rating request, then routes by the answer: people who rate you highly are pointed at a public review site, and people who do not are given a private feedback form instead.

That way you hear about problems directly, and your public reviews reflect the customers who were genuinely pleased.

Set it up

1. Go to Collect → Reviews.
2. Add your locations and the review platforms you want to send people to.
3. Send review requests, by email or WhatsApp.

Doing it properly

• Ask everyone, not only the customers you expect to be happy. Selecting who gets asked is what makes review programmes dishonest.
• Ask soon after the experience, while it is fresh.
• Never offer a reward for a positive review. Most review platforms ban it, and being caught is far costlier than the reviews are worth.

Availability

Reviews are an add-on module, and monthly request volume depends on your plan.

Tip — The private feedback path is the valuable half. A dissatisfied customer who tells you privately is a customer you can still keep.