What is the Donation Feedback Survey template?

Thank donors and learn what matters to them. It is a ready-made survey with 5 questions that takes roughly 3 minutes to complete, and you can send it as it is or edit every question first.

Who should use this survey template?

Non-profits, foundations, community organisations and volunteer coordinators.

Can I change the questions in this template?

Yes. Using the template creates your own copy, which is completely independent of the original — you can reword or delete any question, change question types, add new ones, apply your logo and brand colours, add conditional logic, and edit the thank-you page. The original template is never modified.

Is this template free?

Previewing it is free and needs no account. Creating your own copy needs a SurveyKar account, and the free plan covers the common question types. A few templates use advanced question types that are included on paid plans.

How do I share the survey once I have customised it?

Publish it and share the link directly, print the QR code, embed it on your website, or send it to a contact list by email or WhatsApp. Responses appear in your dashboard as they arrive.

NGO

Survey

Donation Feedback Survey

Thank donors and learn what matters to them.

5 questions~3 min

Free to preview — no account needed. Using it creates your own editable copy.

Try the template

These are the real questions. Nothing you answer here is saved or submitted.

Question 1 of 50%

Ease of donating*

About this template

Donation Feedback Survey is a ready-to-use survey template with 5 questions that takes about 3 minutes to answer. Thank donors and learn what matters to them.

NGO templates cover volunteer sign-up, donor feedback, membership registration, community needs assessment and programme impact. Impact surveys are worth designing once and reusing unchanged for years — the value is in comparing the same questions across time, and rewording a question breaks the comparison. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

Who should use it: Non-profits, foundations, community organisations and volunteer coordinators.
When to use it: At sign-up for volunteers and members, after each donation, and at programme milestones.

What this template helps you measure

Communication and responsiveness
How people found you
Loyalty and repeat intent

Every question in this template

5 questions, with what each one is doing there. Change or remove any of them after you make your copy.

Ease of donating*
Star rating
Why this matters: Quick to answer and quick to read: the kind of question that keeps a response rate healthy.
Clarity of impact communication*
Star rating
Why this matters: A scale answer about communication and responsiveness takes a second to give, which is most of why respondents reach the end of this template at all.
How did you hear about us?*
Single choice
- Social media
- Friend
- Event
- News
- Other
Why this matters: Makes which channel brought them to you countable: you get a ranked list you can act on rather than a pile of sentences to read.
What inspires you to give?
Long text
Why this matters: Open text is where the reason behind the scores shows up. This is the question that produces the quotes worth taking into a review meeting.
Would you donate again?*
Yes / No
Why this matters: A clean yes or no on intent to come back. Nothing to interpret, and it doubles as a filter you can split every other answer by.

How to use this template

1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Donation Feedback Survey, with every question already in place. The original template stays untouched.
2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

What you can customise

Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

Questions and wording

Edit, reorder, delete or add questions. Nothing in the template is locked.

Question types

Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

Logo and brand colours

Apply your logo, primary colour, fonts and background image to the respondent page.

Conditional logic

Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

Thank-you page

Write your own closing message, or redirect respondents to a URL of your choice after submitting.

Sharing and distribution

Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

Frequently asked questions

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Ready to create your survey?

Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.

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