SaaS
    Survey

    Free Trial Feedback

    Ask trial users what worked, what did not, and what would convert them to paid.

    5 questions~2 min

    Free to preview — no account needed. Using it creates your own editable copy.

    Try the template

    These are the real questions. Nothing you answer here is saved or submitted.

    Question 1 of 50%

    How valuable was the product during your trial?*

    About this template

    Free Trial Feedback is a ready-to-use survey template with 5 questions that takes about 2 minutes to answer. Ask trial users what worked, what did not, and what would convert them to paid.

    SaaS templates cover the lifecycle a subscription business actually runs on: trial and onboarding feedback, product NPS, feature requests, and the cancellation survey. The cancellation survey is the highest-value one here and the one most often skipped — it is the only place a churned customer will still tell you the truth. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.

    Who should use it
    Product, growth and customer success teams at subscription businesses.
    When to use it
    At the end of onboarding, at trial expiry, quarterly for product NPS, and at cancellation.

    What this template helps you measure

    • Product and feature feedback
    • Scored ratings you can trend over time
    • A clean split you can segment every other answer by
    • Preferences across a fixed set of options
    • Open-ended feedback in respondents’ own words

    Every question in this template

    5 questions, with what each one is doing there. Change or remove any of them after you make your copy.

    1. How valuable was the product during your trial?*

      Star rating

      Why this matters: A scale answer about the product itself takes a second to give, which is most of why respondents reach the end of this template at all.

    2. Were you able to try everything you wanted during the trial?*

      Yes / No

      Why this matters: A clean yes or no — nothing to interpret, and it doubles as a filter you can split every other answer by.

    3. What is stopping you from upgrading to a paid plan?*

      Single choice
      • Price
      • Need more time to evaluate
      • Missing features
      • Waiting on team or budget approval
      • Nothing, planning to upgrade

      Why this matters: Countable by design — this is the question that produces a chart rather than a reading exercise.

    4. How likely are you to upgrade in the next 30 days?*

      Scale

      Why this matters: A scored answer is the part of this template you can chart — the open questions explain the movement, this one detects it.

    5. What would make this product a must-have for you?

      Long text

      Why this matters: The scored questions tell you something moved; this is the one that tells you what to do about it.

    How to use this template

    1. 1

      Start with the template

      Click "Use this template" and SurveyKar creates your own copy of Free Trial Feedback, with every question already in place. The original template stays untouched.

    2. 2

      Customise the questions

      Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.

    3. 3

      Add your branding

      Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.

    4. 4

      Share it

      Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.

    5. 5

      Read the responses

      Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.

    What you can customise

    Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.

    Questions and wording

    Edit, reorder, delete or add questions. Nothing in the template is locked.

    Question types

    Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.

    Logo and brand colours

    Apply your logo, primary colour, fonts and background image to the respondent page.

    Conditional logic

    Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.

    Thank-you page

    Write your own closing message, or redirect respondents to a URL of your choice after submitting.

    Sharing and distribution

    Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.

    Frequently asked questions

    Related templates

    All SaaS templates
    Popular
    SaaS

    Onboarding Experience Survey

    Find friction in your signup and first-run experience while it is fresh for new users.

    5 q~2mSurveyDetails
    SaaS

    Product NPS Survey

    The classic NPS question with follow-ups to understand promoters and detractors.

    4 q~1mSurveyDetails
    SaaS

    Feature Prioritization Survey

    Let users vote on upcoming features and tell you what is missing from your roadmap.

    5 q~2mSurveyDetails
    SaaS

    Cancellation Survey

    A short exit survey to learn why customers cancel and what could win them back.

    5 q~2mSurveyDetails
    Popular
    Customer Feedback

    Customer Feedback Form

    Capture detailed customer feedback on your products and services.

    6 q~4mSurveyDetails
    Restaurant

    Menu Feedback Survey

    Test new dishes and refine your menu with diner input.

    4 q~3mSurveyDetails

    Ready to create your survey?

    Start with this ready-to-use template and customise it for your needs. You get your own copy in seconds — the template stays exactly as it is.

    Browse all templates