Onboarding Experience Survey
Find friction in your signup and first-run experience while it is fresh for new users.
Free to preview — no account needed. Using it creates your own editable copy.
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These are the real questions. Nothing you answer here is saved or submitted.
How easy was it to get started with our product?*
About this template
Onboarding Experience Survey is a ready-to-use survey template with 5 questions that takes about 2 minutes to answer. Find friction in your signup and first-run experience while it is fresh for new users.
SaaS templates cover the lifecycle a subscription business actually runs on: trial and onboarding feedback, product NPS, feature requests, and the cancellation survey. The cancellation survey is the highest-value one here and the one most often skipped — it is the only place a churned customer will still tell you the truth. Everything in this template is editable — treat the questions below as a starting point that already has the structure right, then cut what does not apply to you.
- Who should use it
- Product, growth and customer success teams at subscription businesses.
- When to use it
- At the end of onboarding, at trial expiry, quarterly for product NPS, and at cancellation.
What this template helps you measure
- Ease of the experience
- Speed and waiting times
- Support and issue resolution
Every question in this template
5 questions, with what each one is doing there. Change or remove any of them after you make your copy.
How easy was it to get started with our product?*
Star ratingWhy this matters: Gives you a baseline for how much effort the experience took — the number that makes the next round of answers mean something.
How long did it take to get your first result with the product?*
Single choice- Under 10 minutes
- Within the first day
- A few days
- Still figuring it out
Why this matters: Worth reviewing the options here against your own situation — a list that misses the real answer quietly pushes people into "other".
Did the onboarding guides and tooltips help you?*
Yes / NoWhy this matters: Forces a decision about how issues get resolved rather than a comfortable middle option, which is the point of asking it this way.
What was the most confusing part of getting started?
Single choice- Initial setup / configuration
- Understanding the interface
- Importing my data
- Inviting my team
- Nothing, it was smooth
Why this matters: Check the options against your own situation before you send it: a list missing the real answer pushes people into whichever one is closest.
What almost stopped you from continuing?
Long textWhy this matters: Unprompted wording surfaces problems you did not think to ask about — the ones no fixed-option question in this template would have caught.
How to use this template
- 1
Start with the template
Click "Use this template" and SurveyKar creates your own copy of Onboarding Experience Survey, with every question already in place. The original template stays untouched.
- 2
Customise the questions
Reword anything that does not match your business, delete what you do not need, change a question type, or add your own. Shorter surveys finish more often — cut before you add.
- 3
Add your branding
Set your logo, brand colours, fonts and background so the page looks like it belongs to you rather than to a survey tool.
- 4
Share it
Publish, then share the link, print the QR code, embed it on your site, or send it to a contact list over email or WhatsApp.
- 5
Read the responses
Results land in your dashboard as they arrive, with charts per question, filters, sentiment analysis on open text, and CSV or PDF export.
What you can customise
Your copy is yours. Nothing in the template is locked, and the original is never changed by anything you do.
Questions and wording
Edit, reorder, delete or add questions. Nothing in the template is locked.
Question types
Swap a rating for NPS, a single choice for a matrix, or add ranking, sliders and file uploads.
Logo and brand colours
Apply your logo, primary colour, fonts and background image to the respondent page.
Conditional logic
Skip questions or branch to a different page based on an earlier answer. Available on the Basic plan and above.
Thank-you page
Write your own closing message, or redirect respondents to a URL of your choice after submitting.
Sharing and distribution
Share by link or QR code, embed it on your website, or send it out over email and WhatsApp campaigns.
Frequently asked questions
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