Long Text

The Long Text question gives respondents a multi-line text area for detailed answers. Use it whenever you want a narrative response — a suggestion, a story, a description, or any answer that needs more than a sentence.

When to use it

Reach for Long Text when:

• you want open qualitative feedback ("What could we do better?")
• you are asking for a detailed description or explanation
• the answer length is unpredictable and you do not want to constrain it

Avoid Long Text for short, structured inputs — use Short Text instead.

How to configure it

Open the question in the builder and expand Settings:

• Placeholder — ghost text shown before the respondent types.
• Minimum length — require a minimum number of characters before the answer is accepted.
• Maximum length — cap the response at a specific character count.
• Rows — set the initial visible height of the text area.
• Required — force an answer before the respondent can continue.

Tips

Tip — Add a word-count or length hint in the question text itself: "In 2–3 sentences, tell us what happened." This guides response length without enforcing a hard limit.

Tip — Long Text responses are eligible for AI-powered sentiment analysis and summarisation in the Reports section. Open-ended questions paired with a rating question are especially powerful for understanding the why behind a score.